RETURN / EXCHANGE POLICY
All “The Karagha Tales” products are made of the finest quality fabrics. Our products are carefully crafted by our artisans and go through strict quality control before shipping. Considering the confidence in the quality of our deliverables, we do not extend the return facility for our products. Also, our endeavour is to offer our customers the best prices in the market, because of which we have not accommodated the return cost involved in the process. Hence, we don't offer return or refunds because of the reasons stated above.
Your purchase is qualified for an exchange only if it meets the following conditions:
- An incorrect item has been delivered to you for example the item doesn’t match the product in the order confirmation email.
- If the item you get has a genuine quality/manufacturing fault.
If your purchase meets our exchange criteria mentioned above, please contact our customer support team on info@thekaraghatales.com or call our consumer experience helpline at +91-74570963432 within 24 hours of parcel delivery.
Our Quality Check team will confirm the manufacturing defects (or any other discrepancy), after which our team will email or contact you for the essential action.
If you need to cancel an order it can only be done if the order is not shipped, it's important to act swiftly. Here's a step-by-step guide:
Check the Time: Verify the time elapsed since you placed the order. Ensure it's within the 24-hour window.
Review Cancellation Policy: Quickly review the company's cancellation policy. Look for any specific instructions or deadlines for cancelling orders within the 24-hour timeframe.
Locate Order Information: Gather your order number or any other relevant details associated with the purchase. This information will expedite the cancellation process.
Contact Customer Support Immediately: Reach out to the company's customer support team as soon as possible. You can typically find their contact details on the website or in your order confirmation email.
Provide Necessary Information: When contacting customer support, clearly state that you need to cancel your order. Provide your order number and any other requested details promptly.
Follow Instructions: Follow the instructions provided by the customer support representative. They may require additional information or verification to process the cancellation.
Verify Cancellation: Once the cancellation process is complete, ask for confirmation from the customer support team. Make sure to keep a record of this confirmation for your records.
NOTE: In case of any cancellation for prepaid orders the refund against the same will be initiated within 24 to 48 hours
